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Quick answers about ordering, sizing, returns and payment. Our Refund & Return Policy and Terms & Conditions are the full rules; if anything here differs, they apply.
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Add the items you like to your bag, go to checkout, enter your delivery details and complete payment. You will receive an email acknowledging your order. Your order is accepted once we ship it and send you a shipping confirmation with a tracking number, as set out in our Terms & Conditions.
When your order ships, we email you a shipping confirmation with a tracking number. If you ordered while signed in, you can also see your orders under My Orders in your account.
Some sold-out sizes can be ordered ahead. The product page says when a size is a pre-order and, when we have one, the expected date. That date is an estimate.
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Open the size guide from any product page, or visit the Size Guide page linked in the footer.
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You may request a return within seven (7) calendar days of confirmed delivery. The item must be unworn, unwashed and unaltered, with all original tags, hygiene seals and packaging, and you need a Return Authorization (RA) number from us before you send it back. Returns sent without an RA number are refused.
Email admin@curvfofficial.com with your order number in the subject line. Requests sent through other channels (DM, chat, comments, phone) are not processed.
Items bought on sale, on clearance or with a discount code; intimate apparel, swimwear, hosiery and garments worn against the skin; cosmetics, fragrances and personal-care products; customized or made-to-order items; gift cards and digital products; and items marked "Final Sale" on the product page. The full list is in our Refund & Return Policy.
You do. Return shipping is at your cost and risk, and must be sent with a trackable, insured courier. Original shipping fees are not refundable.
Tell us by email within 24 hours of confirmed delivery, with one continuous, unedited unboxing video and at least three clear photos of the problem. Without a compliant unboxing video the claim cannot be accepted. The full steps are in our Refund & Return Policy.
We inspect returned items within five (5) business days of receiving them and email you the result. Approved refunds normally go back to your original payment method; where that is not possible (for example QR PromptPay), we refund by bank transfer to an account verified as yours. We will never ask for a PIN, password or OTP.
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We accept the payment methods shown at checkout. Payments are processed by third-party payment providers.
Email us and we will get back to you. For returns, please include your order number in the subject line.